Last year, the Coronavirus pandemic impacted many families across the country. Throughout these unprecedented times, we supported local authorities and educational establishments across the UK in providing much needed support to vulnerable members of their communities. Since March 2020, we’ve worked in partnership with over 150 clients and distributed over 1.3 million free school meal vouchers and over £120 million in funds from public sector bodies in the shape of hardship funds and customer payments.
As one of 13 suppliers on Crown Commercial Service’s Voucher Schemes framework, we’re able to continue to support public sector organisations via the provision of food vouchers, hardship payments, free school meal vouchers, local voucher schemes, consumer reward and survey completion incentives. We pride ourselves on our ability to bring people and organisations together in a way that makes a real difference to people’s lives and being on the framework ensures that support continues for our public sector partners.
We provide public sector bodies with access to an end-to-end voucher delivery system which is not only secure, but simple to use! All our customers benefit from a fully managed service with dedicated scheme management and customer care support. But don’t just take our word for it, here’s what our customers, North Aryshire and Highland Councils, had to say about working with Sodexo:
North Ayrshire Council - provision of free school meal vouchers:
Alongside North Ayrshire, we developed a multi-store voucher solution allowing recipients to select from the main supermarket retailers depending on which was local to them. A voucher ordering form was created so the council could easily place orders every two weeks. Once the order was received, parents would receive the vouchers within a 48-hour window or less.
To help parents and carers understand the scheme, we created a demonstration video alongside a step-by-step guide on how to redeem their voucher. Our Customer Care team was also on hand to help any parent that had questions.
Here’s what Neil McAleese, Business Planning Team Manager for North Ayrshire Council, had to say about working with us:
“Our requirement for the services of Sodexo came on the back of the COVID-19 Pandemic. We had to implement a solution quickly which was flexible in terms of frequency of the vouchers, continuing to provide a workable solution for parents, and meeting our own budgetary pressures. Sodexo have been excellent throughout, with fantastic client service managers who provide continuous support.
From the outset, Sodexo were transparent in how they charged for the service which allowed for a streamlined procurement process for both parties. From a parent’s perspective, the choice of retailers has been warmly received and this has undoubtedly contributed to the overall success of our pandemic food voucher programme. Sodexo have provided a flexible, practical and easy system which has been of huge benefit to North Ayrshire families”
Highland Council - free school meal voucher programme:
Due to the closure of schools last year, the Highland Council needed to ensure that they could continue to support local families across their county. We worked with them to provide a multi-store digital voucher scheme that would allow vouches to be issued to eligible families to purchase food at their selected supermarket.
They placed bulk voucher requests with our team, which were then released to them to be distributed locally to their families by email. Once notified, parents could then log on to our platform to redeem their voucher code for an e-voucher to spend at their chosen major supermarket chain.
To ensure that the parents and carers understood how to access the scheme we created a tailored communications campaign which included an e-book, factsheet, and an information sheet for parents. Our Customer Care Team was also available to assist with any queries from the Council’s Welfare Resilience Team and parents and carers.
Here’s what Shelia McKandie, Head of Revenue and Business Support for The Highland Council, had to say about working with us:
“We knew that we needed to implement a fast-paced solution to support thousands of families in Highland, with minimal disruption for parents and carers. Sodexo have been wonderful to work with throughout the whole process! The availability of the helpline and how quickly any issues were resolved was a big plus for us. We’ve had really positive feedback from the families we support, across a diverse and vast geographical area, in what has been a really challenging health and economic crisis.”
If you’re looking to provide vouchers to specific customer groups - we can help! We provide flexible voucher choices to suit your requirements, a choice of over 100 retailer brands, an easy-to-use platform backed by award-winning customer support.
Get in touch today to see how we can support you. You can learn more on our website or contact us.
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