Giganet

Responsive, reliable, resilient communications for education.

 

Giganet is a leading provider of business connectivity and telephony solutions, with a vision to become the UK’s best ISP. We know that educational establishments across the UK face continuous complex communications challenges, so you need a partner you can depend on.

The education sector is a unique one. From speaking to students and parents who might need anonymity, to staff and suppliers who need to be immediately contactable, we know you require an affordable communications platform that’s fit for purpose. That’s why, at Giganet, we work tirelessly to ensure we continue to deliver connectivity, telephony, and mobile solutions developed specifically with your organisation in mind.

Proudly working alongside sector specialists, we have been able to identify some of the main pain points the education sector encounters and provide long-lasting, effective solutions to address them. With connectivity your organisation can rely on, plus telephony and mobile solutions to ensure seamless communications at all times.

Connectivity your school can rely on
Whether you’re a school, academy, college or university, our connectivity options are rock solid. We partner with 10 Tier 1 carriers, to ensure we can offer you the best connectivity, at the very best price, no matter where you are based. With leased line circuits up to 10GB, backed by a range of resiliency options, we make sure you always stay connected.

Our affordable connectivity will mean you can move more of your activities into the cloud and ultimately have everyone online who needs to be. We can provide content filtering software and a range of add-ons to keep your students and staff safe and connected.

Resilient to the core
Giganet leased lines are highly reliable right from activation as they’re delivered using point-to-point fibre circuits between your premises and a local Point of Presence (PoP).

That being said, occurrences out of anyone’s control can still happen that can lead to unexpected faults or outages. That’s why, for organisations whose connectivity is mission critical, we recommend designing a truly resilient connection.

With three diverse, dedicated resiliency options to choose from, you can design your network to best suit your needs with no single point of failure. That’s up to 99.99% uptime SLA, meaning with Giganet, you stay connected no matter what.

Top-of-the-class telephony solution: Study-Call
At Giganet, we know that when it comes to your students and staff; safety, security and reliability are of utmost importance. With Study-Call, we deliver a family of communications solutions that are tailored specifically for Educational enterprises. Developed by British based voice specialists, Splicecom, Study-Call fulfils the needs of office and academic staff, parents and other primary stakeholders.

Our telephony solution will enable you to seamlessly deliver the services users need, whenever they need them. Boasting essential features such as emergency outdial and tannoy, Microsoft Teams integration, flexible working and more, our Study-Call solution is a rock-solid platform that will not only meet but exceed your expectations.

Providing safe, accessible, and reliable solutions for students is key, and with Study-Call features such as ‘Anonymity Line’ you are able to offer a student welfare line with ‘disguised’ voice recording and CLI phone number encryption, which ensures the identity of the student is completely protected.

This code is stored within the Study-Call Management System, which allows staff to report calls determine if there have been multiple made by the same student, perhaps answered by multiple staff members over a period of time.

Customer service designed for you
At Giganet, we are proud to be recognised by our peers in the communication industry, winning over 30 industry awards in recent years, including the prestigious ‘Overall Fibre Provider of the Year’ at the 2022 Fibre Provider Awards.  

For nearly two decades, we’ve helped schools across the UK with the best connectivity and communications. Proven by our ‘Excellent’ rating on Trustpilot, our customer service is second-to-none, and we’ll tailor our solutions for your needs.

We are intent on offering real solutions for your organisation, and even if you don’t go with us right now, we will always take the time to walk you through the best option for your requirements and budget.

Our highly-skilled team are ready to assist you and can talk you through a wide range of options, no matter your level of technical knowledge.

When you need to speak with us, you will quickly get through to a UK-based expert. Yes, a real person. No call centres, no scrolling through endless menu options, no frustratingly long wait times and no scripts.

With our responsive team, 24/7/365 business critical support and proactive monitoring, your school, academy or college is in safe hands with Giganet.