Enghouse Interactive is a global provider of customer engagement solutions that improve performance, drive customer interaction, enhance customer experience and increase agent productivity within the contact centre. Our platform agnostic solutions, which are scalable in deployment, size, complexity and integration, offer choice and flexibility, whatever business type or budget size.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.
Our practices and solutions enable businesses to leverage meaningful daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value and profitability.
Our comprehensive portfolio of interaction management solutions span omni-channel contact centres, video collaboration, computer telephony integration (CTI), self-service, knowledge management, operator consoles, call recording and quality monitoring, media voices services and outbound diallers.
Our solutions scale from a single site call reception console to multi-tenanted, multi-media contact centres. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed premise-based, through to private, public or community cloud and even hybrid, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.
Overview of products and services
Our customer engagement solutions enable you to “have it your way” when choosing the right solution to provide great experiences for your customers.
Contact Centre: Our solutions can intelligently streamline all contact media type into a single, fully integrated solution with omnichannel queuing and skills based routing, to ensure customers are served first time, every time.
Self-service: Our Chatbots & AI, Knowledge Management and IVR applications help reduce traffic to the contact centre and enable customers to self-serve.
Quality Control: To optimise business performance we offer a choice of quality management tools covering call recording and screen capture, vocal coaching, voice of the customer and business intelligence.
Video Conferencing: VidyoCloud is the world’s highest quality video interaction platform. It powers enterprise collaboration, customer and patient engagement, and embedded video.
The Unique selling points
Our solutions support deployment methods from premise based, through to private, public and community cloud and hybrid requirements.
As a leading Microsoft partner for over 12 years our solutions enable businesses to gain efficiencies from leveraging Skype for Business and Microsoft Teams.
We invest in interoperability with a pathway for a controlled migration and can support multiple UC/PBX environments simultaneously.
The flexibility, brand-agnostic nature means it can sit on multiple platforms and can be migrated when legacy applications come to their end of life. As a result there is no need to re-invest at this stage. In addition, the rich functionality and innovative capability of the solution allows you to add value in a fast-growing market.
Contact us today to find out how Enghouse can help YOU accelerate the customer experience of YOUR business.
Or take advantage of our current video conference platform offer. We are providing temporary licences of our secure cloud-based communications platform Enghouse Vidyo. Click here to request licence.
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